Frequently Asked Questions

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Shipping

• When will I get my Moonlander?
• Where do you ship?
• How much does shipping cost?
• Who is responsible for customs, duties and taxes?
• What if the courier loses my parcel or it gets stolen?
• What if I don't accept my Moonlander when it arrives?
• How can I change the shipping address?

Warranty

• What is your warranty policy?
• Can I return the Moonlander?
• Can I use the keyboard on a boat?

Specifications

• What keyswitches work with the "change-it-yourself" feature?
• Can I order the Moonlander with no keyswitches? I already have some.
• How much does the Moonlander weigh?
• What are the physical dimensions of the Moonlander?
• What cables ship with the Moonlander?
• What keycaps come with the Moonlander?
• Why doesn’t the Moonlander ship with outer legs?
• What does the Moonlander sound like?
• How do I clean my keyboard?

Compatibility

• Will the keyboard work with third-party cables?
• Will the keyboard work on a Chromebook?
• Will the Moonlander work on an iPad?
• What is a good mouse to use with the Moonlander? Can I use the keyboard as a mouse?
• Will the Moonlander work with a USB hub or KVM switch?
• Does the Moonlander require software to work?
• Will the Moonlander work with a remote desktop software?