What if the courier loses my parcel or it gets stolen?

We ship our boards with a signature requirement. If a signature is required on your parcel and it is lost or stolen, the courier will reimburse us, and thus we will be able to refund you. If, however, you contact the courier and explicitly ask them to waive the signature requirement on your parcel, and it then gets stolen (it happens!) we will not be able to refund you in full, but only 50% of your purchase price. In other words, please do not waive the signature requirement on your parcel -- it is there so we can refund you if it gets lost or stolen.

Not what you were looking for? Write us: contact@zsa.io
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