Help & Resources

Do you already have your ZSA board and are looking to learn more about it, or solve a particular issue? We’ve got you covered!

Here you can search throughout our sites and knowledge base, as well as learn about our fantastic support.

Thanks for that great support with the warranty and the replacement! It was a very pleasant experience overall and makes me an even more happy owner of a Moonlander!

Bertold Sedlek

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An ode to Email

Not Facebook, Reddit, or Twitter. Not even a "phone hotline". Just plain old email.

Because email rocks. It lets us carefully read your message, and compose a reply that truly helps. It leaves us all with a permanent record of our interaction that we can then refer back to. It always works: The ultimate cross-platform medium.

We don't send little "click-the-smiley" follow-up emails asking how we did. We just give it our absolute all, and have been doing so for years.

For more of my thoughts around support and email, check out this Shopify Podcast episode where they interviewed me.

For effective, fast, and pleasant help — just email contact@zsa.io.

All the best,

Erez Zukerman,
CEO/Co-Founder,
ZSA Technology Labs

Helpful resources

If you just got your board, the best place to start is our Getting Started Guide. It covers everything from unpacking the board, physically adjusting it, and plugging it in for the first time, to using the Oryx configurator, controlling the board’s lights, and connecting to Live Training.

Once you’ve got the basics covered, there are more specific guides that live on our blog, called “On Tap” (as well as some good details in our FAQ, too). You can find everything from details of the newest Oryx features to in-depth tutorials.

As always, if you have a question that’s not answered elsewhere or if you’d prefer getting help straight from our small, passionate support team, then please feel free to write us at contact@zsa.io.

Thank you so much for the help, means a lot to me. Best keyboards and best support ever guys!

Konrad Barrek

Omg. What a customer experience! Amazing. Thank you so much! I highly appreciate it. Needless to say your NPS score went up to 10 from 9 from me. I already recommended two friends who bought Moonlander already and you can be sure that I will be even louder in my recommendation after this experience. I bought moonlander for health reasons (had a lot of wrist pain). You not only solved my wrist pain but also make my everyday enjoyable. Thank you!! You rock! :)

Candost Dagdeviren

Where can I leave a review for your products and company? I'd like to let the world know about the great experience I have with you. It's a rare thing today.

Kyrill

Thank you very much for the help and patience. The support over at ZSA is second to none.

Liam Cahill

Thanks so much again for all of your help, support and downright patience to get me through this. It's been a pleasure chatting to you, and very reassuring that you seem to have my best interests at heart. I wish customer support for other companies was as good as this!

Jamie Davies

I can't believe I have been hammering away on this keyboard for 4 years now..it has been by far my favorite keyboard and I couldn't do my job without it.I also appreciate the support you all have provided since I purchased it. I'm glad that I invested in this keyboard and ZSA.

Courtney Hicks

I love this keyboard and y’all are seriously one of the best support teams I've ever had the pleasure of working with.

Louise Deon

Thanks for that great support with the warranty and the replacement! It was a very pleasant experience overall and makes me an even more happy owner of a Moonlander!

Bertold Sedlek

I just wanted to say that you are the best customer service of any other product manufacturer I have met.

Aleksander Sjåfjell

Your dedication and effort in ensuring a smooth and satisfactory experience for me did not go unnoticed. I greatly appreciate your tireless assistance and exceptional customer service. I would be delighted to recommend ZSA to my friends in the future. Once again, thank you for everything.

Brian Lau

What you sent was so helpful! My board is back and working fine. I wanted to thank you for all the info you sent, that was super awesome!!

Theodore

I love that ZSA is fully supportive of customers who strive to repair devices before they replace them. You probably hear this a hundred times a day, but you're all great. Officially, canonically great. I will continue to recommend you to all my shining, glowing friends.

Sophia French

The Ergo
Thank you for creating a newsletter I WANT to read, instead of an auto delete.
Joel Jackson

Subscribe to The Ergo, our monthly newsletter. Even people who aren’t into keyboards seem to love it. Great finds from all over the Web, and a nice coupon for new subscribers (10% off ZSA Cards, our card deck).

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