Not Facebook, Reddit, or Twitter. Not even a "phone hotline". Just plain old email.
Because email rocks. It lets us carefully read your message, and compose a reply that truly helps. It leaves us all with a permanent record of our interaction that we can then refer back to. It always works: The ultimate cross-platform medium.
We don't send little "click-the-smiley" follow-up emails asking how we did. We just give it our absolute all, and have been doing so for years.
For more of my thoughts around support and email, check out this Shopify Podcast episode where they interviewed me.
For effective, fast, and pleasant help — just email email@example.com.
All the best,
ZSA Technology Labs
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