Frequently Asked Questions

Or choose a a category to quickly find the help you need

Shipping

• When will I get my Halfmoon?
• Where do you ship?
• How much does shipping cost?
• Who is responsible for customs, duties and taxes?
• What if the courier loses my parcel or it gets stolen?
• What if I don't accept my Halfmoon when it arrives?
• How can I change the shipping address?

Warranty

• What is your warranty policy?
• Can I return the Halfmoon?

Specifications

• What are the physical dimensions of the Halfmoon?
• What cables ship with the Halfmoon?
• What keycaps come with the Halfmoon?
• What keyswitches work with the "change-it-yourself" feature?
• Can I order the Halfmoon with no keyswitches? I already have some.
• Why doesn’t the Halfmoon ship with outer legs?
• What’s in the box (and what isn’t)?
• What does the Halfmoon sound like?
• What would it cost me to upgrade to a full Moonlander?
• Is there anything a Halfmoon unit can do, that a Moonlander cannot?
• What sorts of things can I use a Halfmoon unit for?
• I am looking for something that has sliders or integrated displays.
• How do I clean my keyboard?

Compatibility

• Will the keyboard work with third-party cables?
• Will the keyboard work on a Chromebook?
• Will the Halfmoon work on an iPad?
• What is a good mouse to use with the Halfmoon? Can I use the keyboard as a mouse?
• Will the Halfmoon work with a USB hub or KVM switch?
• Does the Halfmoon require software to work?
• Will the Halfmoon work with a remote desktop software?