Warranty
There are two warranties that come with your bag purchase.
Nexstand Laptop Stand
This is a one year warranty (from your date of purchase), against any manufacturing defects. If your jurisdiction requires a minimum of a two-year warranty, ZSA will cover the additional year.
ZSA x Sealand Backpack
This is a ten year warranty (from your date of purchase), against any manufacturing defects. This covers defects related to the failure of our craftsmanship and material, meaning that should you experience any of these issues, we will repair your backpack, for free, for 10 years from your date of purchase. Excessive wear and tear, abuse, or misuse are not covered by our guarantee.
What we cover:
- Material defects
- Workmanship defects
- Trims breaking (zips, buckles, and webbing)
What we don't cover:
- Wear and tear
- Abuse or misuse
- Abrasion or fading of the material
Why we don't cover 'General Wear'
General wear is the natural breakdown of materials over a long period of normal usage. After years of wear, you may see material fading, scuffing, and possible fraying of material. Once you've put enough kilometres on it, general wear will naturally show in areas of high traffic, we see this as character-building. This isn't a defect of materials or craftsmanship; it is simply the natural course of any well-built product.
Our products are handmade from upcycled waste and recycled materials, therefore your gear may have some slight imperfections... as Marilyn Monroe once said, "Imperfection is beauty, madness is genius and it's better to be absolutely ridiculous than absolutely boring."
