Frequently Asked Questions

0When will I get my Planck EZ?

Our current lead time is around two weeks. Most of that time is spent in manufacturing and quality control — actual shipping is very fast, via courier.

If you think your keyboard should have shipped but you did not yet get an email with tracking information, you can always write us and ask.

0Where do you ship?

Our keyboards ship to most countries in the world. We use UPS, DHL and TNT to get your keyboards to you quickly and safely. We ship from Taiwan. We cannot ship to P.O. Boxes.

0How much does shipping cost?

Shipping for keyboards is free, woohoo! This is courier shipping, fast and fully tracked.

Shipping for accessories is priced per accessory and clearly shown on the checkout.

0Who is responsible for customs, duties and taxes?

If you're ordering from the US, there are no import duties (that's thanks to US regulations).

If you're ordering from the EU, the government requires you to pay customs and handling charges. Commonly, the local shipping company will collect these fees upon arrival. We cannot estimate or charge these fees in advance, nor do we control them. These charges are unrelated to the shipping charge.

If you're ordering from Canada, the government requires you to pay sales tax at the time of purchase, and you must pay sales tax again when you receive your keyboard, since we ship your order from Taiwan by another company. The courier will also charge for handling (usually under $20 CAD). We will refund the second sales tax charge, but not the handling charges from the courier. For us to refund the second sales tax charge, please send us a copy of the receipt from the courier.

If you're ordering from elsewhere (Brazil, Mexico, India, anywhere else in the world), it is almost certain you will have to pay customs and handling charges.

We understand that taxes can be frustrating, but if you order a keyboard and then change your mind because of the taxes your country charges, it means we have to pay UPS to ship it back to us. Therefore, we cannot issue a full refund.

You can try to get an estimate of these taxes by searching for "Duty Calculator" (we don't link to a specific one as each country has its own, usually). The HS code for our keyboards is 8471.60.20, and we ship from Taiwan.

0What happens if I don't accept my keyboard when it arrives?

If you don't take delivery of your keyboard once it arrives, the courier will try to reach you and eventually return it to us at our expense. We would then refund you the cost of the keyboard, minus $97 shipping fees (the typical cost of a round-trip by courier).

0What cables ship with the Planck EZ?

The Planck EZ comes with USB C-to-C cable which is 80cm long. Included in the box is a USB C-to-A dongle which you can attach to the end of the cable, if your computer does not have a USB type C port.

0What keyswitches work with the "change-it-yourself" feature?

Any plate-mounted Cherry-compatible keyswitch would work. PCB-mounted switches could work too, but don't always fit as well.

0What is your warranty policy?

We cover our keyboards with our extensive 2-year warranty from original delivery date for the original buyer. Read our full warranty policy.

If you feel that something isn't working right, or have questions regarding our warranty, please contact us.

0Can I return the keyboard?

Absolutely! We have a 30-day return window from the time you get the keyboard. Read our full return policy.

0Will the keyboard work on a Chromebook?

Yes, as an input device. You'd be able to use it for typing, as well as for Live Training. However, to flash new firmware, you would need to use a machine running Windows, macOS, or Linux.

0Will the keyboard work on an iPad?

Maybe. Anecdotally, the Planck EZ does work on some iPad models, but not all. The board was not explicitly designed from the ground up to work with an iPad, and it may draw more power than the iPad has to give. We've also seen our boards work with some Android phones and tablets.

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